All orders placed before 2:00pm are packed same day and shipped to arrive typically the next working day. Please allow an extra 1-3 working days for driver delays.
We reserve the right to reject any order addressed to Great Barrier & Chatham Island, PO box or a Parcel Pod.
All non-rural orders over $60 within New Zealand include free shipping. For orders under $60, a flat rate of $3.99 is charged.
Courier delivery times will vary based on your location.
North Island - Next Business Day
South Island - 2-3 Business Days
Rural - +1 business days from the above times.
Rural - $4.99 surcharge applies. We suggest to send to a town or workplace that is not a rural delivery address.
Waikehe, Great Barrier & Stewart Island - +1/2 business days from the above times ($9.99 surcharge applies. We suggest sending to a town or workplace that is not a rural delivery address in North/South Island)
Stewart Island - Items are delivered to the boatshed on the island, who phone receivers to collect the items from them.
Public holidays - NZ Couriers does not collect on Public Holidays, so there may be slight delays around these times.
Bay Supplements uses NZ Couriers within New Zealand.
If you have changed your mind after the courier has picked up your order, then you must organise for the return of the products for a refund. The goods must be returned to Bay Supplements within 7 days of the goods being received, and in an unused and unopened condition. If accepted the refund will be processed minus a restocking fee of $9.99. Unless the goods are faulty, the products will not be refunded or replaced if they are used and or opened. Return shipping for faulty goods will be covered by Bay Supplements. Return shipping for non-faulty goods will be covered by the customer.
NOTE; NO REFUNDS/EXCHANGE ON CLEARANCE ITEMS.
Afterpay
